CROSS-FUNCTIONAL DIGITAL LEAD

UX DESIGN PROGRAM MANAGER

UX STRATEGIST

Contact Charlotte Barnett:
info@dirty-digital.co.uk / UK: +44(0)7843566620 / FR: +33(0)768111028

Charlotte bridges design vision and delivery. Shapes ideas into an innovative but clear product story, aligns multidisciplinary teams around it, and embeds the design practices that make delivery fast and reliable. The result is well-crafted digital experiences that work consistently across channels and create measurable value for your business.

Visionary story telling

Digital implementation

interaction prototyping

experience design

Leadership & Management

Employs and manages high-functioning agile teams, designing and delivering digital ecosystems.

  • Owns UX, content, design & brand, engineering, and product input.

  • Responsible for administering design and digital roadmaps, resourcing decisions, presentations, and stakeholder sign-off.

  • Manages stalled and high-risk projects to completion on time and budget.

  • Communicates regular status updates, including risks and resolutions, to senior leadership.

  • Establishes shared working practices across international teams.

Tradecraft

  • Introduces sustainable design and UX practices employing the Continuous Discovery and Double Diamond frameworks.

  • Encourages a fail-fast attitude, promoting collaboration, discussion, and disciplinary growth in a “safe space” environment.

  • Uses the latest technology, including AI, to aid vision, design, testing, and implementation.

  • Creates “best-in-class” deliverables based on investigation, testing, and data analysis feeding into design.

key Achievements

The results say it all! Including achievements from internal team satisfaction to organisational recognition.

  • Increased the rate of online learning enrolment to 1,000+ students in six months, half the planned time.

  • Improved employee trust and confidence through goal setting and empowerment, creating a more stable and fun working environment.

  • Grew the global academic and student community from 600 to 2,500+ in under a year.

  • Secured £1 million in funding for a stalled internal project through auditing and adapting programme delivery plans using visionary storytelling.

  • Improved job satisfaction through a monthly Design Town Hall, with regular participation of 100+ employees.

  • Recognised for design innovation and leadership at BT.

  • Bank of America Global Recognition Award for large-scale UX and business-impact investigation into MBNA's customer onboarding process.

  • Achieved #1 Twitter trend position by creating a Facebook competition for ‘Best Job in the World: European Water Slide Tester’ for First Choice.