CROSS-FUNCTIONAL DIGITAL LEAD

UX DESIGN PROGRAM MANAGER

UX STRATEGIST

Bridges UX, Design, Engineering, and Product teams to ship complex, customer-focused, omni-channel, multi-market digital programmes on time and at scale. Turns ambiguous business requirements and technical constraints into vision, strategy, and plans with measurable results.

Builds sustainable cross-functional processes, de-escalates risk, and removes roadblocks to enable clear decision-making. Empowers teams to challenge stakeholders, becoming project equals with feature and technical expertise, while focused on the “bigger picture”.

Leadership & Management

Builds and manages high-functioning agile teams, designing and delivering digital ecosystems.

• Uses the latest technology, including AI, to aid vision through to implementation.

• Responsible for architecture, UX, content, design & brand, along with engineering when required.

• Owns design and digital roadmaps, resourcing, and stakeholder sign-off.

• Manages stalled and high-risk projects to completion on time and budget.

• Communicates regular status updates, including risks and resolutions, to senior leadership.

• Encourages a fail-fast attitude, promoting collaboration and discussion in a “safe place” environment.

• Creates “best-in-class” deliverables based on investigation, testing, and data analysis feeding into design.

• Introduces sustainable design and UX processes focusing on the Continuous Discovery Framework and Double Diamond.

• Establishes shared working practices across international teams.

Design Process & Core deliverables

key Achievements

• Increased rate of online learning enrolment to over 1,000 students in six months, half the planned time.

• Improved employee trust and confidence through goal setting and empowerment.

• Grew global academic and student community from 600 to 2,500+ in under a year.

• Secured £1 million in funding through auditing and adapting delivery plans using visionary storytelling.

• Improved job satisfaction through a monthly design town hall, with regular participation of 100+ employees.

• Recognised for design innovation and leadership at BT.

• Bank of America Global Recognition Award for large-scale UX and business-impact investigation into MBNA's customer onboarding process.

• Achieved #1 Twitter trend position with a Facebook competition for ‘Best Job in the World: European Water Slide Tester’, for First Choice.

Results